As I said in my post above, I knew there was a "rest of the story".

Had you posted the additional information in your first post, I believe you wouldn't have come off as attempting to flame NCCO.  You made it seem like a bridge-burning episode all the way to the point your tail lights left his driveway to go home.

Your last post shows that Mr. Schiefelbein offered a certain amount of compassion toward the mistakes made and offered you a refund far more than what I'd call a "small percentage" of your trip's cost.  (Not sure what your total outfitting cost was, but $1,000 is not chump change.)  The only bad part is in spite of his attempts to "make good", you still posted the stuff above.  If the outfitter reads this, I wonder if he'll have any regrets.

I believe what you said, especially now that you've clarified things a bit.  IMO, you've take the thread from a trashing, throw-the-outfitter-under-the-bus type of post to one of having a problem with an outfitter that you both worked through.