NHHawk wrote on Jul 7^th, 2009 at 1:24am:

We switched from our previous outfitter, whom we loved, only for the sake of trying something new.

This is where you went wrong, well before you even had a chance to ignore that little voice in your head. If you've found a good thing, then stick with it! It can be beneficial to build a relationship with an outfitter over the years. They can provide great advice, and if someday you only need one or two items, or just a place to crash, then they'll be happy to help.

Sorry to hear about your bad experience. I appreciate you posting the story here, as it may help others in the future. In this technology age, every business & product is subject to public review on the internet. And the consumers are the ones that stand to benefit from that!

Ranger