Well said ST.  One thing that I try to keep in mind when on the internet is that the voice I assign to others when they post is not their voice.  It's my voice that I've assigned to them.  What may sound harsh when I read isn't necessarally the intent or what another person hears.

Having said that.  The article really is poor.  Make no mistake.  It is  without research or understanding.  There is no journalism in it, only the personal spin of a disgruntled individual.