I have been reading reviews of spot and they are really mixed. The bottom line seems to be everything is fine until you have to deal with customer service. Almost to a person they said they are rude, unreasonable and completely unhelpful. >:(

I wonder if their perspective would change if people started calling up their credit card companies and started contesting the charges. The first thing that happens is the money in question gets yanked out of the merchants account until the case is resolved. That creates all sorts of accounting problems for the merchant.

Once I picked up a pair of sunglasses in a mall and then walked outside and decided I wanted a darker pair. I went back in to exchange them and the store told me all sales were final. Option A was to get loud and throw over some of their display racks and then the police would come etc. etc..... Option B is usually much more effective.....I called the store manager who gave me the same line and then I calmly but firmly told him the first thing I was going to do was to contest the charges. He quickly gave me a refund. He would of been much better off to give me an exchange.....I took that off the table as I perceived this company was not worth doing business with.  8-)