intrepid_camper wrote on Sep 26^th, 2010 at 3:23am:

I think whether or not the SPOT signal is reliable is an entirely different issue than the quality of customer service from the company.

Indeed IC. Many who were seeking customer service were not satisfied with how the product worked right from the get-go.

  (You need to Login or Register
Check out the customer reviews at REI. I found this more or less true for other sites as well. Mixed opinions on the results and then poor customer service if you get stuck with a lemon. Rumor has it they offer replacement insurance for $20 extra per year. Might be money well spent.

I will likely take my chances as the benefits seem to out weigh the alternatives. Hopefully I will be one that sing its praises. Time will tell.