I have a Granite Gear food pack that I got on sale a while back. Great pack, but the service you described would keep me from making another purchase.

For what it's worth, I had some side cinch straps added to it by Kondos Outdoors in Ely.
Excellent work/price and turnaround.
I also have one of their Dry-Fly's. Well built and reasonably priced.
I'll look at their portage packs when the time comes for a new one.