A few years back when I had decided a SPOT was in my future I had read the reviews of terrible customer service unless you had signed up for their repair/loss program. Typically I am not one for extended warranties on stuff but for the $17.95 per year I thought it would be money well spent.

I lost my device on my most recent trip as it came out of its holder probably on a rather nasty blowdown portage that I had to clear. Fortunately it was on my next to last day so not to much concern was caused.

I just got off the phone with SPOT and for $30 (probably what the device costs) which they called "shipping and handling" I am able to obtain a new one. Now I have to evaluate the holder and make sure it is more secure.

I like my SPOT and so does my wife. Just thought I would pass along my experience with the repair/loss insurance.

MT