I appreciate everyone's comments.   

Yes,  DD, the service plan is still in effect.  I was sure when I got home I would have time to educate myself, so I never cancelled the service.  Blind optimism on my part.

I asked my IT friend about it, his answer was "look for updates"  I tried to make another comment and the same answer came sternly again....."updates"

I will keep after it until it works , or until a 10 year old kid shows me how to operate it.

Thanks again for all of your help.  I will report any progress.

MB