Puzzling sequence of events to relate. I have an old Granite Gear pack. Used it a few times around 1990 when I bought it and then it sat in my garage gathering dust until last summer. Used it for 10 days in the Quetico last summer and some of the seams started to give out. So 5 weeks ago I shipped it the address listed on their website with a note about its age and hoped for reinforcements, my name, email, phone etc. No contact. 3 weeks later I send a follow up email asking for a reply and tried to order a couple additional products to be shipped with the repaired pack. Now 2 weeks later and still no reply of any kind. Anyone else had trouble with Granite Gear? I am baffled and wondering if they are out of business.
Jon

That's disappointing to hear.  I love my GG thwart bag, but if they're known for zero communication I'm less inclined to buy from them in the future.

After 8 weeks I just got an Email. They are busy with their spring rush. But my pack is repaired and since I am ordering more gear there will be no shipping charge. So Although they pushed me to the panic point I still like the gear but will be looking at other vendors too when making a new pack purchase.
Jon

I have a Granite Gear food pack that I got on sale a while back. Great pack, but the service you described would keep me from making another purchase.

For what it's worth, I had some side cinch straps added to it by Kondos Outdoors in Ely.
Excellent work/price and turnaround.
I also have one of their Dry-Fly's. Well built and reasonably priced.
I'll look at their portage packs when the time comes for a new one.